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How to Successfully Transform Services
Everyone’s talking about service transformation. What is
it exactly and how have people made their transformation projects successful?
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- Directors and managers who need to deliver savings and improve services
- Anyone who wants an overview of service transformation techniques which have been proven to work
- Business process improvement professionals who want to broaden their knowledge
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How to Develop Partnership Working
The are many drivers pushing
towards greater collaboration in service delivery, CAA, LAA etc. What have others done that might help us make progress?
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- Anyone from local authorities and other public service bodies who is working to join up service delivery
- Anyone who is wondering how to make progress in shaping their Local Strategic Partnership
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A Service Manager's Guide to Transformation
Every service is under pressure
to improve and save money. From a service manager’s perspective what does good service transformation look like and
how is it best applied?
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- Service managers who want to understand the fundamentals of successful service redesign and what works
best
- Business transformation professionals who want to discover practical examples
of success which they can use to influence attitudes at a service delivery level
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TBA
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A Guide to Service Transformation for Elected Members
Elected members hear a lot from
officers about transforming service delivery. How do members understand how this will be done, how they fit in and what works?
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- Elected members who want to understand how services can be transformed, what others are doing already
and discuss how they can have a greater influence
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TBA
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How to map processes and cost service delivery
Four days
Authorities need to build their internal capability
to transform. How does process mapping and activity based costing actually work and what makes projects successful?
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- Business process improvement professionals who will be working with service deliverers to help them to
transform their services
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TBA
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How to use procurement to strengthen local economic development
Authorities issue larger contracts
to drive down prices but local companies complain that this shuts them out. How can we balance the need for savings against
supporting local business?
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- Procurement professionals who wish to use their position to drive various corporate objectives
- Economic development teams who are concerned that their organisation doesn’t
harness its efforts to support the local economy
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TBA
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Elected Members and their role in new look Authorities
A non-political workshop which
examines some of the drivers at national, regional and local level and gives members an opportunity to discuss the role that
they play in bringing together conflicting priorities and discuss their vision for developing better councils for the future.
Throughout the day examples will be used of how other authorities are starting to transform their service delivery individually
and in partnership
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- Elected members who want to play a part in shaping the future direction of service delivery of their authorities
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Under development
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Guide to commissioning, benefits realisation, BPI in planning, social care and revenues and benefits, customer journey
mapping, running workshops, interview skills, creative thinking, train the trainer, developing business cases for service
transformation
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For further information or to register your interest click here
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